After-sales service
I. Service Commitment
Centered on customers, Yunku Intelligent provides full-life cycle after-sales service for national partners, property management companies, government & enterprise clients and agents. Covering equipment installation, commissioning, operation & maintenance, upgrade, repair and training, we offer worry-free support throughout the process to ensure safe, stable operation and sustainable, efficient profitability of charging and battery swapping stations.
II. Core After-Sales Service Content
1. Free Technical Training
We provide lifetime free online & offline training, covering equipment installation & commissioning, backend operation, troubleshooting, safety standards and operation management. We ensure full mastery for beginners with zero foundation, supported by complete training manuals and video tutorials.
2. 7×24 Hours Technical Response
National unified after-sales hotline + online customer service + dedicated engineer support, with 3-minute rapid response. Priority remote troubleshooting is provided, and on-site service is available immediately for complex issues.
3. Nationwide On-Site Service
Covering the Pearl River Delta (Guangzhou/Foshan/Qingyuan), over 300 cities nationwide and overseas regions including Thailand. Engineers provide on-site installation, inspection and maintenance for communities, industrial parks, universities, government & enterprise units and rider stations.
4. Standard Warranty Service
Official warranty for main equipment with free replacement and repair of core components, excluding man-made damage and force majeure. Free repair and parts replacement are provided for non-man-made faults within the warranty period.
5. Lifetime Maintenance of Intelligent Platform
Lifetime free use and upgrade of Yunku Intelligent Management Backend, with technical support including data monitoring, order management, revenue settlement, remote OTA upgrade and system optimization.
6. Troubleshooting & Repair
Professional engineer team resolves all types of issues including hardware faults, circuit problems, network abnormalities, charging failures, fire alarm warnings and system bugs, restoring equipment operation quickly.
7. Safety Inspection & Compliance Guidance
Regular safety inspection services for charging and battery swapping equipment, guidance on fire compliance, electricity usage standards and property acceptance, helping communities and government & enterprise units pass safety inspections.
8. Customized After-Sales Support
Dedicated after-sales contacts and customized maintenance plans & service cycles for OEM/ODM clients, overseas customers (e.g., Thailand) and government & enterprise units (courts, schools, industrial parks).
III. After-Sales Service Advantages
· No hidden charges, transparent service
· Professional and efficient senior engineer team
· Flexible and convenient dual-mode support (remote + on-site)
· Adaptable to all scenarios: government & enterprise, community and overseas
· Lifetime technical protection for worry-free cooperation
IV. After-Sales Contact Information
National Service Hotline:400-855-1569
Guangzhou Local Direct Line:+86-18011837030
Online Customer Service: Real-time consultation via official website & WeChat Official Account
Customized message
National Service Hotline
Address: Building C1, Huachuang Industrial Park, Shiji Town, Panyu District, Guangzhou City, Guangdong Province
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